The Lowes.com/survey Pro Desk Survey gathers valuable feedback from professional contractors, builders, and trade specialists who rely on Lowe’s for their projects. Recent trends show that Pro customers appreciate the dedicated service, with many highlighting the knowledge and responsiveness of Pro Desk associates. Bulk pricing options, customized quotes, and priority order fulfillment are also praised for helping pros save time and money. Additionally, users find Pro-exclusive perks, such as dedicated checkout lanes and reserved parking, highly convenient. However, some feedback points to areas for improvement, including longer wait times during peak hours and occasional issues with special order deliveries.
Recent feedback from the Lowe’s online shopping experience highlights key trends in customer satisfaction. Many customers praise the website for its user-friendly interface, easy navigation, and detailed product descriptions. The filter and search options are frequently noted as efficient, helping shoppers find products quickly. Additionally, Lowe’s curbside pickup and same-day delivery options have received positive feedback, especially for their speed and convenience. Customers also appreciate the order tracking system, which offers real-time updates. However, some reviewers mention occasional issues with out-of-stock items or discrepancies between online availability and in-store inventory.
